FAQ

Shipping & Tax

How much is Domestic Shipping?

Shopify will calculate shipping based on package weight and distance of shipping.

 

Is there free shipping?

Orders over $250 receive free shipping within the US. Buy The Change ships through the USPS for all U.S. orders.

 

How much is tax?

We do not charge sales tax on orders placed from outside of Washington. 

 

Do you ship International Orders?

We do ship internationally! Shopify will calculate the shipping based on weight of package and distance of shipping. The customer will be responsible for any taxes charged by their country.

When can I expect to receive my order? 

As a general rule, all orders leave our warehouse within 3 business days. We make every effort to ship as quickly as possible. We want you to receive your products while you are still excited about what you chose to order.

 

Return Policy

Returns will be accepted for any reason if received by our office within 30 days of purchase. We will gladly process an exchange or refund. Please email our customer service department at orders@buythechangeusa.org if you wish to make a return or exchange. Exchanges will be processed within 5 days of receipt of returned items. Refunds will be processed within 10 days of receipt of returned items. The customer will be asked to cover the cost of shipping the products back to us.

 

Email List

All webstore customers of Buy The Change will be added to our email list. If you do not want to receive emails there are 2 ways to let us know; unsubscribe after you get your first email or shoot us a note using the contact form and we won't add you to the list. 

 

Fundraising

Is your club or group looking for new avenues for fundraising? Our Fair Fundraising Program offers non-profit groups the opportunity to raise funds with the extra benefit of empowering women around the world at the same time. Because all Buy The Change products are ethically traded, you get the peace of mind of knowing that you are not contributing to any form of exploitation. Many fundraising companies are not forthcoming with information about the sources of their products. Your group can expect to earn between 25% and 40% of sales. Email fundraising@buythechangeusa.org to request a fundraising information packet.

 

Products

How frequently are new shipments posted to the web store?

We generally launch new product lines in the Spring and Fall of each year. One of a kind products, such as kantha items, are updated on an ongoing basis. Products often sell out quickly and are removed from the webstore.

 

How can I hear about Buy The Change sales?

You can sign up for our email Newsletter AND follow us on Facebook, Instagram, Twitter and Pinterest. Email updates contain information on artisans, new products, sales, educational programs and much more. Customers of BTC will automatically receive email updates unless you have opted out.

 

I bought a product and would like to order another one. It is no longer on your website, will you get more?

Many items at Buy The Change are one of a kind therefore aren't available for re-order. This includes kantha items, baskets and others items. If an item is one of a kind, it will be indicated in the product information section. Our inventory is constantly changing but we do have some items that we always restock such as our Elephant Bag Collection and Recycled Bombshell Brass Jewelry. Once items are sold out and removed from the webstore we most likely won't have them in stock again. Our inventory is constantly changing as we source new products from women around the world. Check back often!